We are a Canadian company based in Vancouver, but our manufacturing facilities are located globally, including in China and we ship items factory direct from these locations.
Why hasn’t my tracking updated?
It’s normal for tracking information to take time to update—most orders are visible in the tracker within 24-48 hours but in rare cases it may take up to a week before it appears in the system. Rest assured, your order is on its way!
How long does shipping take?
We ship factory direct. Typically, our shipping times range from 10-21 days, but there are some rare cases where it may take up to 4 weeks.
Why is my package delayed?
Your package has been shipped and is on the way, but sometimes packages may experience a delay in updates due to factors on the carrier’s end. This can happen occasionally with international shipments, customs processing, poor weather, or high-volume periods, like the holiday season.
My package was returned—what happens now?
If your package was returned, don’t worry—we’ve got you covered. Reach out to us at info@northboundgear.co with your order number and we will process a reshipment for you. Once it’s on the way again, we’ll send you the new tracking number.
My package was lost in transit.
We're sorry for the inconvenience. If your package was lost in transit, please reach out to us at info@northboundgear.co with your order number and we will process a replacement shipment right away. Once it’s sent out, we’ll provide you with a new tracking number.
365 Customer service
We're available 7 days a week answer to your questions
FACTORY DIRECT
No middle man means we ship direct for extra savings
Free shipping
Free worldwide shipping on all orders
Canadian Owned
A family owned business based in Vancouver, Canada
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